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Case Study Search

Use the Search engine below to find and view case summaries of the complaints considered and completed by the ISO in 2000 to 2008 inclusive.

Category:
All Categories Breakdown Com Prop SB Contents Credit Card Disability Fire General Health House Income Protection Life M&L Protection Mortgage / Loan Protection Marine/Pleasurecraft Motor Vehicle Motor Vehicle SB Travel Personal accident/Disability Savings Superannuation Other Other PL

All these words:

Year:
All Years 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

This phrase:

At least one of these words:

Order results by:
Relevance Year Year, descending

Tips for using the Case Study Search

Multiple Term Search

A search can be made by entering information in any one of the 3 search options of "All these words", "This phrase" or "At least one of these words". For example, if you were looking for complaints which involved both "non-disclosure" and "convictions" you would enter both in the relevant search option, with a space beween each term, as shown below.

Abbreviations

The following abbreviations have been used in the case summaries:

ACC	The Accident Compensation Corporation established by the Accident Compensation Corporation Act 1982 or the Accident Rehabilitation and Compensation Insurance Corporation established by Accident Rehabilitation and Compensation Act 1992
C	Complainant
ILRA	Insurance Law Reform Act 1977
ISO	Insurance & Savings Ombudsman
LTSA	Land Transport Safety Authority
P	Participant
TOR	Insurance & Savings Ombudsman's Terms of Reference